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Get NHS advice about COVID-19, including symptoms, testing, vaccination and staying at home.
Changes to testing
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NHS COVID Pass
Find out how to get your COVID Pass for travelling abroad and for certain venues and events in England.
What to do if you have or might have COVID-19
Find out what to do if you've tested positive or have symptoms of COVID-19, or have been in close contact with someone with COVID-19.
Self-care and treatments
Advice about how to look after yourself at home if you have COVID-19 or symptoms of COVID-19, and read about treatments for COVID-19.
People at higher risk
Advice for people at higher risk from COVID-19, including people with health conditions and pregnant women.
How to avoid catching and spreading COVID-19
Advice about what you can do to reduce your risk of catching and spreading COVID-19.
Long-term effects (long COVID)
Find out about the long-term effects COVID-19 can sometimes have and what help is available.
Using the NHS and other health services
Find out about changes to using health services, such as GPs and hospitals, because of COVID-19.
Take part in research
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The Practice will make every effort to resolve any issues you may have as we are made aware of them. If you have any concerns, please raise them in a polite manner with a member of our team and they will be happy to help.
If you remain unsatisfied with your experiences at the surgery then you may raise a formal complaint to be investigated further. Complaints can be raised up to 12 months from the date on which the event occurred, or 12 months from the date at which you become aware of the issue.
A complaint may be raised to either the Practice directly or to the NHS England complaints team.
A complaint can be made to the Practice in the following ways:
We aim to acknowledge receipt of complaints within 3 working days and aim to provide a full response within a further 10 days from this. We will aim to respond in the same manner which your complaint was made.
(Please be aware that GPs do not receive personal post, and as such, any letters directed to an individual are likely to opened by the Practice team before being directed to the most appropriate person.)
A complaint can be made to NHS England in the following ways:
Further information can be found at https://www.england.nhs.uk/contact-us/complaint/complaining-to-nhse/
Anyone may make a complaint on behalf of someone else and act as their representative if they are unable to do so themselves.
In order to proceed with the complaint, we do require consent from the person to whom the complaint relates to that they wish us to speak to the representative. In order to avoid any delay, this is best provided as a signed written statement alongside the complaint.
If you have received your response from the Practice or NHS England and still remain unhappy or disagree with the decision, you have the right to contact the Parliamentary and Health Service Ombudsman.
If you have any questions about whether the Ombudsman may be able to help you, or about how to log you complaint, please contact their helpline on 0345 015 4033 (calls are charged at a local rate wherever you are in the UK) or e-mail firstname.lastname@example.org.
Further information on the services the ombudsman can provide can be found at www.ombudsman.org.uk.
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If you require help in making a complaint to the Practice or NHS England, information and support is available for residents of Sheffield and the surrounding areas from the Sheffield Advocacy Hub. They can help you with things such as:
The service will aim to tailor their support to meet individual needs in each case.
The service can be contacted on 0800 035 0396 or via email@example.com.
Their website can be found at: sheffieldadvocacyhub.org.uk/
All our face to face services are now closed until further notice. Please follow these links for up to date information
Citizens Advice latest information: citizensadvice.org.uk/health/coronavirus-what-it-means-for-you/
To find out the latest information produced by Government about Coronavirus and how it affects you: www.gov.uk/coronavirus
If you still need to talk to someone, you can get help by telephone:
Sheffield Advocacy Hub - Tel: 0800 035 0396 (Open Monday to Friday 9am-5pm)
Advice Line - Tel: 0808 278 7820 (Open Monday to Friday 10am-4pm)
Consumer Service Helpline - Tel: 0808 223 1133 (Open Monday to Friday 9am-5pm)
Help to Claim Helpline - Tel: 0800 144 8444 (Open Monday to Friday 8am-6pm)
Sheffield City Council's Helpline for vulnerable people - Tel: 0114 2734567 (Open 8.45am-4.45pm every day)
This page contains a brief summary of some of the common feedback we have received from patients and the steps the Practice try and address these issues.
With the onset of COVID-19, all GP Practices across England were forced to change the way they worked in a short space of time. We understand that the switch to telephone consultations and changes to our services may have been inconvenient for some patients, but we are constantly reviewing the changes we can make whilst remaining safe and secure for all patients and staff.
Patients said that phone lines were often busy when ringing at 8:15am to book an appointment. A queuing system was commonly requested.
Patients said that they were unable to book an appointment outside their normal working hours.
Patients said that they were unable to get to see/speak to a GP to re-authorise long-term medication.
One way for us to gather feedback and listen to our patients is via our Patient Participation Group (PPG). This is a group of patients who are consulted on major proposed changes to thePractice that may affect the patient experience. This is done virtually via an e-mail list and all members are also invited to attend an annual meeting hosted at the Practice.
We are actively looking for new volunteers to be a part of the PPG and join the virtual group. We are looking for a wide range of people, of different ages, ethnicities, genders and backgrounds to make sure all views are represented.
(Please be aware that this forum is not appropriate to discuss complaints. If you have any concerns then these should be raised via the Practice complaints procedure. Further information can be found here.)
If you feel that you may be able to contribute or have any questions about the group, please let us know and our Practice Manager will be happy to contact you to to discuss further. Contact details can be sent to firstname.lastname@example.org and we will get back to you.
Contact the Patient Group with your feedback, suggestion, comment or question. Please do not use
this form for complaints - these should always be directed to the Practice Manager
Note that by using this form, you will be sending information about yourself across
the Internet. Whilst every effort is made to keep this information secure, you should
be aware that we cannot offer any guarantees of absolute privacy. If this matter
concerns you then you should use another method to notify us of your comment.
Your IP address (126.96.36.199) will be sent
with your communication. In rare cases where abuse or criminal activity can be shown
to have taken place this may be used by the authorities to trace you.