Access to Personal Information


Confidentiality & Medical Records

The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.


Freedom of Information

Information about the General Practitioners and the Practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the Practice Manager.

Freedom of information requests must include your full real name, your current address and the specific information you are requesting.

For further information please go to https://ico.org.uk/your-data-matters/official-information/


Access to Records

From the 25th May 2018 you have the right under the GDPR to request access to view or obtain copies of what information the surgery holds about you and to have it amended should it be inaccurate. In order to request this you will need to do the following:

  • Your request must be made in writing to the Practice, with signed consent from the patient in question. A form is available from our Reception team to specify the information you have access to. For any information from the hospital or other services then you should write to them for this.
  • You will need to provide adequate information so that your identity can be confirmed, your records located and the correct information supplied. (e.g full name, date of birth, address, NHS number and full details of your request)
  • There will be no charge for subject access requests, although the Practice does hold the right to charge for requests deemed excessive.
  • You will receive a response from the Practice within one month of the original request being received.

If you have any further questions on the process of accessing your medical records then please let us know.



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