Clinical Consultations

Acute Consultations

Acute issues are problems / concerns that have occurred recently or suddenly, usually starting no more than 3 weeks before. Examples may include asthma flare-ups, rashes, urine infections, sore throat or coughs. For such issues, the Practice runs several services that patients can be booked into and you may be directed to some of these services by our Reception team. Our Reception team may ask you to briefly describe your condition to ensure that you are accessing the correct service.

Booking for these acute clinics begins at 8:15am each weekday morning. The options available include:

Acute Clinical Practitioner Consultations

Our Acute Clinical Practitioner is a specialist in short-term, sudden onset conditions. They will be able to provide a full face-to-face assessment, suggest treatments and refer onward where needed. They are also issue most prescriptions without the need to consult the GP.

These clinics are available Mondays, Tuesdays and Thursdays and are booked through our reception team.

GP Consultations

Where you are unsure of the exact nature of your issue, our GPs run face-to-face clinics each weekday morning. These appointments are often in high demand and we also encourage patients to explore the other options available to them also outlined here.

First Contact Physiotherapists

If your concern is more related to muscle pains, strains or movement issues, you may be referred directly to our in house physiotherapist You do not need to see a GP first. They will then assess you and provide suggestions for management, techniques and exercises for you to perform, and if necessary will refer you onto further services at the hospital for further investigations.

These clinics are run at our on Mondays and Wednesdays.

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Routine or Follow-up Consultations

Routine or follow-up consultations are designed to deal with more chronic and ongoing issues that you have already spoken to a clinician about previously. This may include medication reviews, lifelong diagnoses or issues ongoing for more than 3 weeks.

These appointments are booked in advance and are first released at 14:30pm each weekday, subject to availability. The options include:

GP Consultations

A proportion of our GP consultations are reserved for routine booking by patients and other members of our clinical team. GPs may also arrange their own follow-ups with patients who they wish to see again in the future.

Clinical Pharmacist Team

The Practice has a team of pharmacists who work with the GPs and Nurses to ensure patients are on the correct medication, and all appropriate monitoring has been carried out. Our Senior Clinical Pharmacist provides consultations for medication reviews without the need to see the GP, and can reauthorise and issue medication as needed.

These consultations are currently run Tuesdays and Friday and available to book via our Reception team as can be either a telephone or face-to-face appointment.

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Extended Hours Consultations

For patients who are unable to attend our regular surgeries, the Practice offers Extended Hours appointments (subject to availability). Further information can be found here.

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How To Book an Appointment

If you wish to book an appointment you can do so by either:

Telephone - You can call the surgery on 0114 234 5338 and speaking to a member of the Reception team. Phone lines open at 8:15am and again at 14:30pm. On some days where demand is higher you may experience a longer wait for your call to be answered, and you may be placed in the telephone queuing system until a Receptionist becomes available. If there is an engaged tone or you are disconnected straight away then the que may already be at full capacity. If so, please call back at a later time.

Online - Logging in to our online services to view any appointments available for booking. Your unique username and password is available from our Reception team at either site (please bring along a form of photo identification). For more information on our online services click here. 

Once all our available appointments are taken, our Reception team will try to advise you on other services that may be able to help you.

We will try our best to offer you an appointment with your preferred clinician where possible, but this may mean a longer wait than choosing another.

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When All Appointments Have Been Booked

The Practice makes great efforts to monitor and predict the number of appointments needed on any given day. This may mean some days have more or less appointments based on factors such as past demand or the time of year.  However, on some days there are just more people wanting to be seen than there is time to see them. Whilst we appreciate this may be frustrating, we ask that you treat our staff with respect and in line with our behaviour policy (found here) while they try to advise you.

On these occasions we may ask if you feel the problem must be dealt with the same day. We will try to accommodate you where possible, but you may be offered one of the following:

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Urgent Triage Appointments for Under-16s

The Practice makes every effort to ensure that all children are able to access healthcare services when they need them. Please let our Reception team know if your child or dependent has any of the following:

• A rash
• Suspected ear or water infection
• Sore throat which you suspect could be Tonsillitis
• Any acute infection 
• they are in distress or discomfort

We will try to offer you an appointment where possible or arrange for a GP to contact you. Please note that this system is in place to deal with acute on the day medical problems and NOT routine health issues.

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Telephone Triage

The Practice operates a telephone triage system to allow patients who believe they need an urgent on-the-day assessment to speak to a GP. You may be offered this service up to 12:00pm midday when no routine appointments remain available. The Receptionist may be required to enquire about the nature of your concern to ensure that it is appropriate for this service, such as problems that are unable to wait until the following day.

This is not an additional alternative to a booked appointment, and is not appropriate for dealing with routine health issues. A GP will call you when available and advise you on the most appropriate treatment or course of action.

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Extended Access Consultations

As part of the Hillsborough Primary Care Network, the Practice hosts extended access appointment on a rota'd days including Tuesdays, Thursdays, Fridays and Saturdays. The are a mix of face-to-face and telephone consultations with a GP, nurse or healthcare assistant. Face-to-face appointments are hosted at Tramways Medical Centre on a pre-booked basis only.

Please ask our Reception team for our availability.

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NHS 111 Advice Service

If you are unsure what to do, NHS 111 is a national advice service is available to all patients in England between the hours of 18:30pm and 08:00am seven days a week, including bank holidays. Simply dial 111 from your phone or mobile. Calls to this number are free of charge.

You will then speak to a trained advisor who will ask you some simple questions who will then:

• find out what local service can help you
• be connected to a nurse, emergency dentist, pharmacist or GP
• get a face-to-face appointment if you need one
• be told how to get any medicine you need
• get self-care advice

Any information about your call and the reason for your contact is passed electronically to the surgery the next working day.

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The Sheffield NHS Walk-in Centre

The Sheffield NHS Walk-in centre is a clinical practitioner led clinic, providing healthcare for all patients in the Sheffield area. Any member of the public can simply walk-in and see a clinican at the centre for advice and treatment for common illnesses that are urgent but not life threatening. You may need to be prepared to wait at busy times.

They can help you with:

• Persistent coughs
• Severe sore throats
• Rashes
• Infections
• Suddening worsening of long term conditions

The following would not be appropriate for this service:

• Injuries that may require X Ray
• Long standing medical conditions that are managed by your own GP.
• Sick Notes/Fit For Work Notes.
• Dental Problems - we can only provide pain relief not antibiotics.
• Repeat Prescriptions - Emergency short supply only.
• Ear syringing

This service can be found at

Rockingham House, 75 Broad Lane, S1 3PB

Telephone: 0114 271 2700

Opening times: 08:00 – 22:00

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