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Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practitoners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the Practice Manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

All complaints must be put in writing and addressed to the Practice Manager.

DNA PolicyCustomer service form

Where appropriate, patients will be sent a DNA letter after a missed appointment where the patient has failed to cancel their appointment .  If patients miss a second appointment without cancelling then another DNA letter will be sent.  However if a third appointment is missed and the patient has again failed to cancel, where appropriate patients will be removed from the practice list and a letter will be sent informing them of this decision and advising them to register with another practice urgently.

Patients can appeal against the decision in which case the practice will consider their case taking into account the individual and their circumstances.  The practice will then make a final decision.

Violence and Abuse Policy

The NHS operates a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety.

In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

Average GP Earnings 2016/17

All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice. The average pay for GPs working in Tramways Medical centre in the last financial year was £86,631 before tax and National Insurance. This is for 2 full time GPs, 5 part-time GPs and 1 locum GP who worked in the practice for more than 6 months.

NHS England require that the net earnings of doctors engaged in the practice are publicised, and the required disclosure is shown above.  However it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice, and should not be used to form any judgement about GP earnings, nor to make any comparison with any other practice. 



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