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GP Appointments

Important Changes to GP Appointments from September 2019

All our appointments are booked through a computerised system which will allow you to book any available appointment by phone, online or in person. There are a fixed number available every day but the Practice is continually reviewing the number of appointments that we offer. There may be occasions when we have staff on holiday there may be less and when demand is heavy there may be more. 

Appointments fall into 2 types:

  • On the day appointments, that are booked on the day you need to see a doctor calendar
  • Pre-bookable appointments that can be booked up to 3 weeks in advance

We will always try and make sure we have the right balance of each appointment available for booking.  In general terms, the further ahead you wish to book, the more likely you are to get an appointment.  The earlier in the day you ring or go online, the more likely you are to get an appointment.

Whilst we aim to predict the number of appointments needed to match demand, on some days there are just more people wanting to be seen than there is time to see them.  On these occasions we may ask if you feel the problem must be dealt with the same day. If you feel this is the case we will try to accommodate you where possible, and you may be offered one of the following:

Urgent Appointments for Under-16s

If your child or dependent has any of the following:

  • A rash
  • Suspected ear or water infection
  • Sore throat which you suspect could be Tonsillitis
  • Any acute infection  

Or they are in distress or discomfort, please let our reception team know and you will be offered a same day telephone consultation or an appointment.  Please note that this system is in place to deal with urgent on the day medical problems and NOT routine health issues.

Telephone Triage

The Practice operates a telephone triage system to ensure that patients who believe they need an urgent assessment with a doctor are able to receive appropriate advice and treatment.  The service is available up to 12 o'clock midday, though where appointments remain available then these will be offered instead. Please note that this system is not appropriate for dealing with routine health issues.

Sheffield NHS Walk-in Centre

If we are unable to offer you an appointment you may directed to attend the Sheffield City GP Centre on Broad Lane, Sheffield S1 3PB.  This is a walk-in service available to patients from any surgery who can deal with a range of minor ailments and illnesses. They are open 8am - 10pm and you can contact them on 0114 2412700.

Hub Appointments

If it is deemed appropriate, you may be offered and appointment at one of four GP centres across Sheffield 6pm-10pm weekdays and 10am-6pm weekdays.

Patient Responsibilities

Arriving on Time

We understand how irritating it is to have to wait. Our clinicians try their best to work to their appointment times and we hope that you do too. If you arrive more than 15 minutes late for you appointment then you will be asked to make a new appointment and be counted as Did Not Attend (DNA).

Cancellations

If you are unable to make your appointment then please cancel it as early as possible. Any patient who fails to attend 3 times over a 12 months period will be removed from the Practice list. If you are registered for our online services then you can cancel your appointment here.

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